Frequently Asked Questions
Q: Where are you located?
A: We are located on the Southern end of Surfers Paradise on the Broadbeach border.
Q: Do you offer carparking in your hotel?
A: Yes, the car park entrance is located at the end of the hotel via the Gold Coast Highway. Valet parking is also available at the cost of $25.00 per day and can be arranged through concierge. For Self Parking, proceed directly to the boom gate for car park entry. Please note the maximum height is 2.0 metres.
You can find our casual parking rates here.
Q: How do I get to/ from the Airport to your hotel
A: There is an Airport shuttle service available which picks up at the hotel/ airport and taxis are also available. Concierge can arrange these services. Please allow 1 hour prior to flight departure for check-in for domestic flights and 2 hours for international flights.
Q: Do you offer free WiFi?
A: Complimentary wireless Internet is available in your guest room for all IHG Rewards Club members. If you are not a member of IHG Rewards Club, additional charges apply. IHG Rewards Club is the world’s largest loyalty program and is free to join.
Click here for more information.
Q: Can I have a late check out and or/early check in?
A: Early check-ins are available subject to availability. Please contact the hotel directly on 07 5592 9900 on the day of arrival. Late checkouts are also subject to availability, please contact reception during your stay. Additional charges may apply.
Q: What is the difference between the Main Tower and the Gold Tower
A: The Main Tower is our 4 star tower of hotel rooms and Gold Tower is our 5 star tower comprising of hotel rooms, apartments and suites. The Towers are connected by an undercover walkway. All guests are to check in at the Main Tower.
Q: Do you have a swimming pool?
A: There are two swimming pools, accessible through the lobby in each tower – both are open from 7:00am to 9:00pm daily. The Gold Tower pool is heated. Guests may use either pool regardless of which tower they are staying in.
Q: When is the gym open and where is it located?
A: Our onsite gym is located on Level B1 of the Main Tower and is open 24 hours and is accessible by your room key.
Q: How far is it to the beach?
A: A patrolled beach is approximately 200 metres from the hotel. Exit the hotel and turn left down First Avenue, the beach is located at the end.
Q: Do you offer Babysitting Services?
A: Our hotel does not provide a babysitting service, however Concierge will be happy to provide you with information on reputable agencies.
Q: Can I have luggage stored for the day?
A: Yes, please contact Concierge during your stay to arrange collection and complimentary storage. Our Gym is available should you want to use the showering facilities.
Q: What time does reception close?
A: For your convenience, our reception is open 24 hours a day.
Q: What dining options are available in your hotel?
Q: Is there a money change service available?
A: Yes, most currencies are accepted and travellers cheques can be cashed at Reception. Identification is required.
Q: Do you have Laundry facilities?
A: Dry Cleaning is available 7 days a week excluding public holidays. Alternatively, we have coin operated washing machines and dryers located on Level B1 of the Main Tower.
Q: Do you have a tennis court?
A: Yes, located on Level 2 of the Main Tower. Please contact concierge to check the availability of the tennis courts to make a booking.
Q: Can I book my IHG Rewards night with the Hotel directly?
A: All rewards/point night bookings need to be booked directly with IHG Rewards Club by telephone, internet or through your on-line account.
Crowne Plaza Surfers Paradise © 2017